Política de envío

Where we ship

  SOWN currently ships to addresses within the United States and Canada. We do not ship to PO boxes, APO/FPO addresses, or freight forwarders.

  Processing time
  Orders are processed and tendered to the carrier within one business day of order placement (Monday through Friday, excluding US federal holidays). Orders placed after 12:00 PM Pacific Time, on weekends, or on holidays will be processed the next business day.

  Shipping methods and delivery times
  We ship via UniUni and USPS depending on destination. Standard US Shipping is free on every order, with no minimum.

  Service                | Estimated transit time (after order ships)
  Standard US Shipping   | 3 to 7 business days
  Standard CA Shipping   | 5 to 10 business days

  Estimated transit times are provided by our carriers and begin once the package is tendered to the carrier, not from the date the order is placed. Estimates exclude weekends, holidays, weather delays, and any carrier service interruptions outside our control.

  Tracking
  You will receive a shipping confirmation email with a tracking number and a link to your carrier's tracking page once your order ships. Please save this email. Tracking information is updated by the carrier and may take 24 to 48 hours after shipment to display the first scan.

  Shipping addresses
  You are responsible for providing a complete, accurate, and deliverable shipping address at checkout. We ship to the address provided on the order. We are not able to reroute packages once they have been tendered to the carrier. If an address contains an error or is undeliverable, please contact us at hello@sownbeauty.com as soon as possible so we can help.

            Delivery attempts and failed deliveries
  Our carriers will attempt delivery to the address on file. If a delivery attempt is unsuccessful, the carrier will automatically schedule one or more additional attempts in line with their standard process. If you receive a "delivery attempt failed" notification, please monitor your tracking and contact the carrier directly, or reach out to us at hello@sownbeauty.com
   so we can help coordinate. Packages that are returned to the carrier or to us after multiple unsuccessful attempts may be re-shipped at the customer's expense or refunded at our discretion.

                                                                                                                                                                                     Lost, stolen, or significantly delayed packages
  If your tracking shows the package as delivered but you have not received it, please first check with members of your household and your immediate delivery area, then contact your local carrier. If your package has not arrived within 10 business days past the estimated delivery window, please contact us at hello@sownbeauty.com within 14 days of the original estimated
   delivery date so we can investigate with the carrier on your behalf.

  Damaged or incorrect items
  If your order arrives damaged or contains the wrong item, please email hello@sownbeauty.com within 7 days of delivery with your order number and photos of the issue. We will make it right.

  Returns and refunds
  For our return and refund policy, please see our Refund Policy.

  Questions
  The fastest way to reach us is by email at hello@sownbeauty.com. We respond within one business day, Monday through Friday.