Shop Policies

We currently only ship across the USA. We're always expanding, so follow us on social media to find out when we might be launching in your country!

Majority of orders will take 3 days, though can be up to 7 days in some cases.

Shipping rates vary depending on your location and order total. You can view exact shipping costs at checkout before you complete your purchase.

If it’s past your estimated delivery window of 7 days, contact our customer care team at hello@sownbeauty.com and we’ll look into it for you.

Once your order has been shipped, you’ll receive a dispatch email with your tracking number. You can use this to follow your order in real-time.

We accept returns on unopened, unused products within 14 days of delivery. Items must be in their original packaging.

Yes, once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–10 business days.

We believe in our products so much, we offer a 90-day Growth Guarantee. If you’ve used the serum as directed for 12 weeks and aren’t satisfied, we’ll offer a full refund.

Contact us at hello@sownbeauty.com with your order number, and we’ll guide you through the process.

We don’t currently offer exchanges, but you're welcome to return your item and place a new order.

The time before you see results can vary as it depends on what growth cycle stage your lashes are at when you start to use the product. Just like no two plants sprout at the same speed, your hairs will grow on their own cycle. Some customers see results in 3 weeks, others closer to 12 — but follow our instructions carefully and growth will come. Consistency = your secret weapon. Learn how the lash cycle works, why timelines vary, and how Root 1 supports growth at every stage in our blog article.

Yes - SOWN serums are safe to use during pregnancy and breastfeeding. Our formulas are free from prostaglandins, hormones, and other harsh or harmful ingredients that are often flagged as unsafe. Instead, we use plant-based root botanicals, peptides, and vitamins that are gentle yet effective. As with any new product during pregnancy, we always recommend checking with your healthcare professional if you have specific concerns.

Yes, our serums are safe for contact lens wearers. However, it's advisable to apply the serum and allow it to dry completely before inserting contact lenses to avoid any potential irritation.